A live agent is available from 10 am PST to 6pm PST 6 days week Excluding Friday

Support

Customer Support

We are here to help! We want the ordering process to be as easy and trouble free for you as possible.

The best way to contact our support agents is via live chat. The live chat icon is located at the bottom right hand corner of every page.

One of our customer service agents can answer any questions you may have from 10:30 am PST to 6:00 pm PST.

If you’re unable to contact us via Live Chat, our email address is;

[email protected]

Thank you for shopping with Secret Smoke!

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PROTOCOL

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C O V I D N I N E T E E N BULLETIN

Due to the severity of the pandemic that is upon us at this very time, Secret Smoke would like to share
the news in possible delays and precautionary measures we are taking to ensure the saftey and protection
of our employees and clients.

– Secret Smoke has ordered test kits for COVID-19 and anyone that shows positive for the virus will
either work remotely from home or be laid off due to the person being unsanitary

– all empolyees will be washing their hands frequently, wearing latex gloves and respirators while
handling products

– Secret Smoke wishes you the best of health , please enjoy your medicine and be safe
A message from Canada Post :
To help minimize points of close contact in our communities, we will no longer be requesting signatures
for any deliveries to the door. This will eliminate the need for scanners and stylus pens to be passed back
and forth during the delivery process of these items.

• Instead, where possible, our delivery agents will apply our safe drop process. This means they will leave
these items in your mailbox or outside your door if it’s safe to do so. Where it’s not possible to safe drop,
our delivery agent will leave a notice card indicating the post office where you can pick up your items by
showing proof of identity.