Our Policies

Policies

AGE RESTRICTIONS

If you are 19 or older, you are eligible to make an order. 

SHIPPING TIMELINES

Please allow 1 business day to process and package all orders. For example, if you make an order on Monday, it will be out for delivery before the end of the day on Tuesday. All orders are shipped using Canada Post Shipping. In general, shipping takes 2-3 business days after your order has been processed. At times, there may be delays due to weather conditions and COVID-19. Please allow a few extra days for remote locations.

CHANGING ORDERS

If you would like to add or edit your order, you’ll need to e-mail smokehelp@protonmail.com with the order number you would like cancelled and then send a new purchase order and e-mail transfer.

If you would like your order cancelled and it has not shipped out yet, please email smokehelp@protonmail.com with your order number.

All order edits/cancels are made on a best-efforts basis.

MEASURES TAKEN WITH LOST OR MISHANDLED PARCELS

There are two likey scenarios that could have occurred:

  1. a) the postal worker put it in the wrong mailbox, or

  2. b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2  days after the expected delivery date, or in the case of the COVID-19 pandemic, (4 days)  let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement(UP TO $75) free of charge.

FROM CANADA POST

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

  • with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;

  • their Community Mail Box for the item or parcel compartment key;

  • around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

POLICY ON ELECTRICAL SALE ITEMS

When buying an electronic sale item please keep in mind it may have a shorter battery life. Secret Smoke is committed to bringing you value. However, if the sale item is priced very low, please be aware you will receive value but the battery may not last until the end.

SECRET SMOKE PRIVACY POLICY

Secret Smokes mandate is to respect your privacy regarding any information we may collect while running our website. This Privacy Policy applies to https://secretsmoke.co . We respect your privacy and are committed to protecting personally identifiable information you may provide us through the website. We have adopted this privacy policy (“Privacy Policy”), to explain what information may be collected on our Website and how we use this information. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This privacy policy, together with the terms and conditions posted on our website, set forth the general rules and policies governing your use of our website. Depending on your activities when visiting our website, you may have to agree to additional terms and conditions.

SECURITY

The security of your personal information is important to us, extremely important. We are committed to the freedom our users enjoy ,when it comes to safe and secure hosting. We employ a top tech security team to always make sure our front and back end is not being hacked or meddled with.

WEBSITE VISITORS

Like most website operators, Secret Smoke collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Secret Smokes purpose in collecting non-personally identifying information is to better understand how Secret Smokes visitors use its website. From time to time, Secret Smoke may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Secret Smoke  also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://secretsmoke.co blog posts, however we do not share this information with anyone else. This protocol is merely to provide you with a better user experience.

GATHERING OF PERSONALLY-IDENTIFYING INFORMATION

Certain visitors to Secret Smokes website chooses to interact with Secret Smoke  in ways that require Secret Smoke to gather personally-identifying information. The amount and type of information that Secret Smoke gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog to provide a username and email address.